General terms and conditions
We are Toy Tuantuanzhuan (hereinafter referred to as "we" and "the company"), and we own and operate the website. Our website provides a convenient shopping mode through the Internet (including through the use of apps or software).
When you browse the company's online shopping store, it means that you have accepted and abide by the relevant terms and conditions. You must assess and bear all the content and related risks of using this online shopping store, and the company reserves the relevant terms and conditions to change Or change the right without notice.
Minors or persons who are incapable of legal responsibility shall not use any service that requires the provision of personal or family member information without the company of the user's parent or guardian. Once you use it, you will be responsible for the terms of this website on behalf of the parent or guardian of the user. The company has no responsibility and obligation to verify the age or behavioral ability of any user.
Per order notice and terms
The arrival date marked on the pre-ordered goods is for reference only. The final shipping date of the product is subject to the official time, please pay attention to the relevant official announcement.
Unless the goods are not available due to manufacturer or supplier issues, refunds cannot be arranged.
If the manufacturer or supplier is unable to supply all items, all pre-ordered items will be allocated proportionally.
The unit price of the ordered goods is subject to the price of the goods on the receipt, and the price of the goods will not be modified to protect the buyer and seller.
The arrival date marked on the pre-ordered goods is for reference only. The goods may be delayed due to manufacturer delays or other force majeure factors.
Customers please pick up the goods within 14 days from the arrival date (ie receiving the notification). The ordered goods and deposit after the pick-up period will be treated as your cancellation of the order and deposit without prior notice.
Shipping Service
Delivery service for orders (including Macau, Taiwan, Mainland China) This company only uses SF Express or Hongkong Post. Your rights in the transportation of goods are governed by the terms and conditions of the relevant freight company, and you can request to read these terms and conditions. If you choose the freight company recommended by our company, you agree that our company entrusts the company to handle all freight matters for you.
The company will not be responsible for any conduct or misconduct of the relevant freight company. The company hereby declares that it will not bear the risks and liabilities caused by your use of the relevant shipping company.
Return or refund
Unless otherwise specified, no returns or refunds will be accepted. Please read the return or refund policy carefully before ordering.
The outer box of the goods may be dented during transportation. This is a normal condition. If the customer fails to pick up the intact goods in the outer box due to the order of picking up the goods, the company will not be responsible, and the customer cannot return the goods. Or the reason for the refund.
The final shipping date of all items is subject to the official website. However, all pre-ordered products will not accept returns or refunds due to "delivery time, manufacturer/weather issues, the impact of COVID-19 and other unchangeable factors."
If the goods need to be opened for inspection, the exchangeable conditions only include missing or bad parts. The coloring is different for each item, the company will reserve the final right to replace it.
The final delivery date of all goods is determined by the official website. Please note that the relevant official announcement shall prevail. Unless the goods are not available due to manufacturer or supplier issues, no refunds will be arranged.
For missing parts or bad parts, please exchange them within 7 days after the release, after which the company will reserve the final right to replace or not.
"Our shop reserves the right to change all the rules and has the final right of interpretation."
Return or replacement policy applies
The goods are unused and are in the original state of sale, together with all parts and accessories provided with the goods, including instructions, certificates, labels, marks, consumables, bags and boxes;
The packaging of the product must be in the state when it was delivered to you.
You agree and accept that whether or not to accept product replacement depends on the availability of stock.