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Privacy Policy

Privacy Policy

Toys Turn Turn (hereinafter referred to as "we", "the company" or "toys Group") respects anyone who uses the company's website or participates in the company's activities or registers to use the company's services or online content ( Hereinafter referred to as "services") the privacy of persons. We will ensure that the personal data collected, transmitted, stored and used will be processed in accordance with the "Personal Data (Privacy) Ordinance" (hereinafter referred to as the "Ordinance"), Chapter 486 of the Laws of the Hong Kong Special Administrative Region.

The term "personal data" has the meaning explained in the Ordinance.

Purpose and purpose of collecting personal data

You do not need to provide any personal information to browse or use this website. When you participate in our company's activities or register to use our services or online content, we will collect your personal information so that we can provide services to you. You can refuse to provide us with personal information, but in this case, we may not be able to provide services to you. By providing your personal information, you agree to our use of your personal information in accordance with this privacy policy statement.


The personal data collected by the company from you may be used for the following purposes:

To process your membership application, maintain and manage your membership account
Carry out your instructions, respond to your enquiries or provide you with customer service
Handle payment instructions related to services or collect arrears for you
Processing orders, billing and fulfilling orders directly promote our services
Recommend to you about our services or the goods or services you are interested in (including: toys, models, character figures, figures, figures, dolls, animation peripherals)
Handling your complaints and account inquiries
Conduct surveys, research or statistical analysis to improve our products and services, and for promotional purposes
After obtaining your consent for direct marketing purposes, and to inform you about new products (including: toys, models, figure figures, figures, figures, dolls, animation accessories), discounts and other special promotion news
To form part of the customer database, so that we can contact you by email, letter, fax, telephone or other means, including contacting you in response to your inquiries
Use the online services provided by our website, including online shopping and participating in promotional activities
Check your personal information with the information you provide to us through other channels
Disclosure in accordance with applicable laws, rules and regulations
Any other purposes directly related to the original purpose of collecting personal data
 

Types of personal data collected

The personal data collected by the company may include:

Your personal information and contact information, such as name, gender, date of birth, ID number, phone number, social media link, email address, residential address, mailing address and/or billing address;
Your account information, such as the first and last 4 digits of the credit card account number or user account number;
Your personal interests; and
Your computer or mobile device's IP address, real-time location data, browser settings, browsing history and/or other Internet-recorded data
 

Confidentiality, disclosure and security of personal information

Unless you have obtained your written consent, the company will not use your personal data and contact information to conduct transactions for profit. The personal data collected and held by the company will be treated confidentially; however, if it is necessary to perform legal responsibilities in accordance with the provisions or requirements of the law, or provide services to you, or perform the original purpose of collecting personal data or a directly related purpose , The company may disclose such information to the following persons (regardless of whether they are in Hong Kong or outside Hong Kong):

Courts, law enforcement agencies, or other government statutory or regulatory agencies, agencies or organizations with jurisdiction
The company’s contact company, participating in service sales and marketing or administration, or providing goods/services, sellers or contractors, agents or other service providers
Any other person responsible for the confidentiality of the company, including company group members, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have promised to keep such information confidential
Banks, financial institutions, credit card issuing companies or debt collection service companies
 

Any questions, comments, suggestions or information sent by you or posted on our website or any part of the website, with the exception of personal data, are deemed to be voluntarily provided to the company in the form of non-confidential and non-proprietary information. We have the right to use, copy, disclose, transmit, publish and/or publish such information in other places, including but not limited to providing such information for the development and promotion of services and to meet the needs of customers. To any contact company.

The company will make all reasonable efforts to ensure that all personal data we hold are stored in a reliable, safe and secure place.

We will try our best to keep all personal information collected confidential. However, please understand that it is impossible for us to guarantee the security of the transmitted data.

 
Retention of personal data

If you choose or provide a user identification code, password or any other information as part of the security program, you must treat this information as confidential. You must not disclose it to any third party. If your mobile number is used for account login, you should ensure that when your mobile number is changed or returned to the mobile telecommunications operator, you can update it in time by logging in to your account in "Account Information". This is very important to ensure that your account information will not be accessed by third parties who may have obtained the right to use the mobile number you have returned. You are responsible for protecting your account in this specific way. We are not responsible for this.

Unless the law requires us to store your personal data for a specific period of time, the company will only store the personal data until the original purpose of collecting the personal data is achieved, or the purpose directly related to it.


Direct promotion
The company intends to use the personal data collected from you for direct marketing purposes (including: toys, models, character figures, figures, figures, dolls, animation accessories). In this regard, the company needs to obtain your consent. The company holds your name, phone number, contact address, social media links, products, transaction patterns and behavior, and browsing records. The company can use the relevant information to directly promote our services.

We can contact you via email, telephone, social media links, SMS, text/image/video message, fax, email, etc. If you do not wish to receive any direct marketing communications from us, you can update your preferences at any time through your registered account or the unsubscribe link provided by us. After receiving your notification, we will stop using your personal data for direct marketing purposes and will not charge you for this.


Use "cookies" files (COOKIES)

A "cookie" file is a small text file that is stored on your computer (or other electronic device) when you enter the company's web pages and mobile applications. We use "cookies" files on this page to:

Recognize your identity when you browse this website and mobile apps
Obtain information about your preferences, access and browsing behavior, online activities and Internet usage
Keep track of the items stored in your shopping basket and assist you through the checkout procedures
Conduct research and statistical analysis to help us improve our services and better understand the requirements and interests of visitors and visitors
Make your online activities more efficient and experience better
Make security measures tighter
The information we obtain using the "cookie" file may not contain your personal information. Although we may obtain information about your computer or other electronic devices (such as IP address, browser settings, browsing history and/or other Internet log information), it may not be able to identify you. As non-personal data is mixed with personal data, we treat the data as personal data in terms of privacy policy. Under certain circumstances, we may collect your personal data, but it must be provided voluntarily by filling out an online form, or purchasing goods on our website and mobile applications (including toys, models, figure figures, figure , Human figures, dolls, animation peripherals) or when using the service.

If you do not allow the use of "cookies" files, you can make adjustments on the Internet browser and electronic devices. If you disable the "cookie" file, you know that you may not be able to use certain functions of our web and mobile applications.

About deleting personal privacy information

You have the right to ask the company to delete the personal data collected, including: such as name, gender, date of birth, ID number, phone number, social media link, email address, residential address, mailing address and/or billing address. And at the same time, terminate the use of the above information for your promotional purposes.

But at the same time, your membership loans, cash coupons, and sales points in "Toy Tour" will be deleted and cannot be restored. If you understand that you can use the member background system to contact us, please delete the collected personal data.


Connect webpage

This privacy policy statement only applies to the company's website. Our web pages may contain connection points to other websites and web pages. Whenever you activate any of these connection URLs, such as clicking on any advertiser’s connection section, you have already left our website; and after you leave our website, you have provided any personal information to any other parties or any other None of the information is under the control of the company. You have to bear all the risks of browsing or using other websites.